BOOK RISK- FREE
Updated as of July 20, 2021
COVID -19: Updated booking Terms & Conditions:
At this stage all tours departing from 1 December 2020 will continue as planned. If there are changes, or if your trip is suspended by Off The Ground Adventure due to closed borders or travel restrictions due to COVID-19, we will postpone trips and offer re-booking or 100% travel credits (excluding non refundable costs ie. flights, permits..) to be used for the same trip in the future or for any trips listed through 31 December 2022.
If you choose to suspend your tour departing from 1 November 2020, you will receive a credit of monies paid to use towards an alternative tour with a departure date before 31 December 2022
*Credit doesn't apply to non refundable costs as flights and government permits and some other government costs may have their own individual booking conditions.
Credits & Rebooking (COVID-19):
You will receive a 100% credit of money paid to your booking (whether you paid a deposit or in full), which you can use towards your next trip with Off The Ground Adventure. You do not need to contact us to confirm your credit as it’s been automatically applied to your booking account. If you’d like to re-book a later departure date you can do that now or you can hold on to the credit until you’re ready to re-book. The credit can be used on all listed trips globally and it is available for trips departing by 31 December 2022. I want to provide you with as much flexibility as I possibly can, so that you have plenty of time to plan and re-book your next trip.
BOOKING TERMS & CONDITIONS
The following terms and conditions together with the general information contained on this website (Terms and Conditions) form the basis of your contract with Fight or Flight Adventure Travel CIA LTDA legal name for Off the Ground Adventure Travel, and apply to your booking via this website/ or direct through email. By paying your deposit you agree to adhere to these Terms and Conditions.
EXCLUSION OF LIABILITY
The Operator makes all arrangements for all tours on the condition that it shall not be liable for any sickness, injury, damage, loss, accident, delay or irregularity which may be occasioned, either directly or indirectly, by reason of any defect in any vehicle, by weather, by any other cause, or through acts of default of a company or person engaged in conveying the passengers, or in carrying out arrangements for these activities. We strongly recommend that you purchase travel insurance prior to your trip.
By participating in this activity, you are expressly assuming those risks and responsibilities and are, to the maximum extent permitted by law releasing the Operator, its officers, employees, directors, agents and any other person associated with us, from any liability, claims, loss, damages or expenses (whatsoever and irrespective of whether direct, indirect or consequential) caused by any event including but not limited to: personal injury or death; property loss or damage; acts which may be construed as negligible or accidental; any other loss, damage, suffering, emotional or nervous disorder suffered by you or any other person in relation to this activity booked on or via this website or through email directly. You accept that you have been advised to obtain adequate travel insurance for all persons named on the booking and/or going on a trek.
In participating in the activity, the customer agrees to be bound by the following conditions:
My successors, executors and administrators are bound by the Terms and Conditions;
I agree not to commence any litigation proceedings in any country in relation to the risks and liabilities set out above and to indemnify the Operator against any claims;
I confirm and warrant I am physically fit and suffer no medical conditions, which may affect my ability to participate in the activity;
I consent to receive medical treatment in the case of injury, accident or illness during the activity and to indemnify the Operator against any claims, costs or expenses in respect of the treatment;
I agree that any film, sound, video or other recordings taken of or during the activity will not be used in any production, or advertising without prior consent of the Operator, however the Operator may use such recordings itself at its complete discretion without any prior approval; and
I agree to listen to my driver/guide/host, follow their instructions and make sure any children in my care do the same.
Furthermore, the Operator will not be responsible for any personal injury and/or property damage caused by you and any costs for such injury/damage will be your responsibility. You shall indemnify the Operator in relation to such costs.
Please see deposit requirements below in accordance with your specific tour. You agree to make payment by credit card. The amount debited will be the amount shown in US dollars on your invoice. This will be charged to your card at the amount shown or converted to your local currency by your credit card company. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees in accordance with your arrangements with that credit card provider. We are not responsible for currency conversion or any fees imposed by your credit card provider and any questions relating to such matters should be directed to them.
CANCELLATIONS AND REFUNDS
Cancellation fees for all FlashpackerConnect Tours/ Treks are charged on the following basis per person
ALL TOURS/ PACKAGES AND PACKAGE ITINERARIES
A 50% deposit is required to reserve the dates. All deposits are non refundable or transferable under any circumstance. Your remaining balance is due at least 30 days prior to your trip departure and is non refundable upon completion of payment. You agree to pay your final invoice at least 30 days prior to your trip departure or you will be subject to late fees (5% per week up to 2 weeks prior to the departure). If payment is not made at least 14 days prior to the departure your reservation will be terminated. The Operator reserves the right to cancel your itinerary should payment not be received within 14 days prior to your departure. We do not provide refunds due to altitude sickness, food poisoning, family emergencies, acts of God, or any other reason given by the passenger. NO EXCEPTIONS. For this reason travel insurance is highly recommended.